Office 365 Online Support

Office 365 is Microsoft’s Cloud-based Productivity package for personal and business users.

TechConnect offers a full Office 365 online support service. We can help with issues such as:

Office 365 Installation and Configuration Support

• For Windows and Mac

Office and Office 365 Integration Support

• Resolution of Office to Office 365 Integration Problems

Outlook 365

• Configuration of Ports, IMAP, POP and SMTP Servers
• Mailbox Creation
• Contact Management
• Resolution of Outlook 365 connection problems.

Problems Logging into Office 365

Document Sharing Problems on Office365

Skydrive Problems with Office365

Upgrading Office 365

Remote Office 365 support – Mini Case Study

One business user of Office 365 contacted us claiming he could no longer connect using Outlook anymore.

Our Troubleshooting Steps:

1. Our technician first ran the Microsoft Remote Connectivity Analyser: Available: https://testconnectivity.microsoft.com/?TabId=O365
2. The test passed. His connection to the Office 365 servers was good.
3. It was then deduced that his problem might have been with his profile in Outlook 2013.
4. Our technician remotely opened up his Outlook 2013 and went to File > Account Settings.
5. When the Account Settings dialog box opened up, he went to the Email tab and then selected Repair. The repair process ran for approximately six minutes.
6. Outlook 2013 was restarted and connected perfectly with Office 365 again.
   

Result: User had a corrupt Outlook 2013 profile. The remote support session remedied his problem successfully and in much less time than it would have taken waiting for a technician to arrive to his office or bringing his laptop to a computer store.

For online Office 365 support – Call TechConnect on 353-1-685 4838