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Frequently Asked Questions

Can you fix Mac problems online?

We remotely support Mac, Windows, iOS and Android.

How secure is remote computer repair?

Our remote login software uses 256-Bit session encoding. This is regarded as one of the safest encryption levels for remote support by I.T. security experts. Every remote support session has a password which changes for each session. When one of our online technicians has successfully resolved your problem(s), you simply disconnect from our service with the click of a button. The technician will have no further access to your PC. For added peace of mind, you can easily remove our remote software from your PC using the Add/Remove Programs button in your computer’s Control Panel. If you are a Mac user, you can simply drag the remote support software icon to the “Trash” folder.

I am using a wireless router. Will I still be able to use your online computer support service?

Yes of course you will still be able to use our remote computer support service. It does not depend on your network configuration.

How long will it take to fix my computer online?

In a nutshell, it depends on your problem. If you have a problem like email configuration it will probably take around 25 to 30 minutes to fix and verify. If you have an issue like the clean-up of a virus, it can take up to 90 minutes to fix online. Considering some computer repair shops take days, remote computer repair is significantly faster.

Can I use TechConnect remote support even if I am located outside Ireland?

Yes, our online computer repair and support is available to anyone in the world. If you are dialing from outside Ireland and want to save on telephone charges, you might consider calling us via our Skype or Google Voice number and you can call our service free-of-charge.

Do I have to standby my computer while it is being fixed online?

No, the only thing you will have to do is to install the remote support software. It is an easy and quick process that takes only 4-5 minutes. After that, you can walk away or you can watch our technicians work their magic on your computer!

Are your remote support technicians all based in Ireland?

Yes, all our easy-to-understand technicians are based in Ireland and speak English as their first language.

What are the benefits of online computer repair?

There is no waiting for a technician to arrive at your home or office to repair your PC.

You can let the technician see the problem as it occurs in real-time.

With online computer repair you do not have to wait for a technician to arrive or lug your computer to your local computer store.

Online computer repair allows you get your PC issues fixed wherever you are; whether you are on holiday or on a business trip. Our technicians can login to your computer to fix your PC or laptop problems remotely.

Why remote support is essential to the remote running of your business

  1. More and more of the Irish and worldwide workforce are working remotely from home or while travelling. When they need computer help, remote support can be the most practical way to get a computer issue resolved quickly.
  2. Remote support is a less expensive option than employing an in-house I.T person or calling a technician out to your premises.
  3. Our remote support service offers more comprehensive device support than traditional I.T. support providers. We support Mac, iPhones, iPads, Android and of course Windows.
  4. With more and more applications like email being hosted on the internet (or in the Cloud) – these Cloud applications are suited to remote support than traditional computer networks used in offices.
  5. We realise that some users need quick computer support after 9-5pm or at weekends. Our remote support service is designed to suit you.

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