Request a Callback

Printer Problems

We can fix most PC-to-printer configuration and printer driver issues online.

Common printer problems which we can fix remotely include:

  • You need your printer setup on your new computer.
  • You need a new printer setup on your old computer.
  • You cannot install your printer driver.
  • Your printer driver seems to be installed but the printer is still not working.
  • Your printer does print text but not images (such as .JPEG files).
  • Your printer does print but the output is garbled.
  • You cannot print wirelessly from your printer.
  • You cannot print certain pages (like HTML) properly.
  • You cannot setup a networked printer on your PC.
  • You need to setup the scanner function on your multi-function printer.

We can fix the following printer brands remotely.

  • HP
  • Epson
  • Canon
  • Lexmark
  • Brother
  • Oki
  • Kodak

Tips for Installing your Printer Driver

  1. Before you install your printer driver make sure that all previous versions have been uninstalled from your computer. Some manufacturers provide a special driver “clean-up” utility especially for this purpose.
  2. If you can’t find printer drivers for your Windows 8 system, sometimes drivers for Windows 7 will be compatible.
  3. 3) In certain cases, you will need to manually install your printer driver by using the “add printer” button in the Control Panel or by going to Device Manager and clicking on “update driver”.
  4. 4) If you are trying to add a printer your network, sometimes you have to install it as a standalone printer first and then change the port settings to configure it to your network.
  5. 5) If you cannot find the driver for your printer, a universal print driver will sometimes work. Manufacturers like HP have universal printer drivers on their website available to download.

If you need online printer support, contact TechConnect to-day.

© TechConnect 2019